Higher Ed By the Numbers « The Quick and the Ed

Higher Ed By the Numbers

There’s been a lot of different higher education things going on lately, so here’s a few figures to consider:

80 Score out of 100 given to the Direct Loan servicing in 2008 on a test of customer satisfaction given by CFI Group. (Scores represent satisfaction, satisfaction relative to expectations, and satisfaction relative to ideal service.)
71 Comparable score for servicing in the Federal Family Education Loan Program. (It lost lots of points for its phone support.)
79, 72, 69 Respective scores for Wachovia, Bank of America, and Wells Fargo on the same measures.

57 Millions of dollars in revenue in excess of expenses earned by the not-for-profit College Board last year.
11.5 Percentage point decline in the graduation rate at State University of New York College of Agriculture and Technology at Cobleskill after it allegedly lowered academic standards to boost enrollment and tuition revenue.
27.4 Percent of students borrowing in the Direct Loan Program that are currently not paying their loans because they are in deferment or forbearance.
4.2 Differences in millions of dollars between the cost savings from the student loan reform bill passed in the U.S. House of Representatives and a revised alternative proposal that no one has seen, has not been publicized, and cannot be found on any Web sites.
91 Percent of student loan borrowers who defaulted that did not receive their legislatively required six-month grace period (PDF, Page 29).
428 The total number of warnings or fines given to schools for not properly reporting information in the Integrated Postsecondary Education Data System in the 2002-03 academic year. (Fines can be up to $27,500)
33 Number of schools warned for the same offense last year. (None were fined.)

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